At Chrome Hearts Hoodie Canada, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to assist you with returns and exchanges.

🔄 Return Eligibility

To qualify for a return:

  • Timeframe: Initiate the return within 30 days of receiving your order.

  • Condition: Items must be unused, unwashed, and in their original condition, including all tags and packaging.

  • Proof of Purchase: A receipt or order confirmation is required.

🚫 Non-Returnable Items

Please note that the following items are final sale and cannot be returned or exchanged:

  • Sale or discounted items

  • Gift cards

  • Customized or personalized products

  • Items marked as “Final Sale”

📦 How to Initiate a Return

To start a return:

  1. Contact Us: Email our support team at support@chromehearts-hoodie.ca with your order number and reason for return.

  2. Receive Instructions: We’ll provide you with return instructions and the return shipping address.

  3. Ship the Item: Send the item back using your preferred shipping method. We recommend using a trackable service.SimiCart Blog

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

💰 Refunds

Once we receive and inspect your returned item:

  • Approval: If approved, a refund will be processed to your original payment method.

  • Processing Time: Refunds typically take 5-7 business days to appear on your statement.

  • Deductions: Original shipping charges are non-refundable.

🔁 Exchanges

Need a different size or color?

  • Process: Contact us at support@chromehearts-hoodie.ca to request an exchange.

  • Availability: Exchanges are subject to product availability.

  • Shipping: Customers are responsible for shipping costs for exchanges unless the item is defective or incorrect.

🛠️ Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact Us: Email support@chromehearts-hoodie.ca within 7 days of delivery.

  2. Provide Details: Include your order number and photos of the damaged item.

  3. Resolution: We will offer a replacement or full refund, including return shipping costs.

📞 Contact Us

For any questions or concerns regarding returns and refunds: